HANA Remote · The engagement layer for remote care
Turn remote care into monthly revenue,
without adding staff.
HANA keeps patients engaged across CCM, APCM, BHI, RTM & ACCESS — and keeps the devices in your existing RPM program transmitting. Documented to your EHR, ready for your clinician to attest.
Book a demo →The five-step flow
From first call to documented — in five steps.
Sources
New enrollments
Scheduled check-ins
Wearable & device data
Patient-reported symptoms
Outcomes
Higher adherence
Every flag reviewed
Documentation that holds up
Enroll by phone, on day one
HANA Remote calls the patient, explains the program, captures consent, and sets up the right clinical protocol for their condition. No device to ship, no app to download, no behavior change asked of the patient.
Consent captured on the call
The cost of doing nothing
The program dies before it pays for itself.
Remote care is reimbursable — CCM, APCM, BHI, RTM, RPM, ACCESS. The codes exist and the money is there. Programs still fail for one reason: patients don't answer, don't use the devices you ship, and don't open the apps you send. No engagement, no data, nothing to bill.
The problem was never the monitoring. It was the engagement.
Portals wait. Texts wait.
Hana picks up the phone.
Patients ignore the portal and miss the text — then the slot goes empty. Hana reaches them the way they actually respond, and protects the schedule.
Patient portals
Health apps
Hana
SMS reminders
% of targeted patients reached per cycle. Voice vs. passive channels.
The questions every clinic asks
No device to ship. No app to download. No behavior change.
Will patients actually pick up?
The whole model rests on it — so it's the number we lead with. We call; they answer.
What happens when something looks wrong?
A tripped threshold routes to your worklist in real time — a qualified human on every flag, not a log nobody reads.
Does it actually count for billing?
HANA doesn't bill and doesn't generate clinical minutes. It writes the structured note the moment the call ends, so your clinician reviews and attests — CCM, APCM, BHI, RTM, ACCESS.
Do I ship a device or make them download an app?
Not for the device-free programs — CCM, APCM, BHI and ACCESS. The conversation is the care contact. Where a program requires a device, its data flows in via API.
Compass · the control panel
Your team reviews what matters. The rest is handled.
Compass is where your care team lives: enrollment, escalations, and billing documentation run on their own. What reaches your team is a flagged worklist — not a phone queue.
Care team
No check-in 3 days
Weight +3 lbs / 48h — threshold
Pain 8/10 on day-7 check-in
Reported BP 158/94 on check-in
PHQ-9 = 14 · needs eyes
Missed two scheduled check-ins
Care-plan review documented
Glucose log captured by voice
Illustrative interface. Your team reviews what matters — the rest is handled.
The patient agent
Not just a monitor. The reason they stick with it.
Data alone doesn't change behavior. A patient who feels seen does. HANA is the voice on the other end of the line — an accountability partner running a real clinical protocol.
An accountability partner
Patients don't fail because they can't — they drift. HANA calls on cadence, notices when adherence slips, encourages, and holds them to the plan. That follow-through is what actually moves the number.
Running a real protocol
Every conversation runs a clinician-built protocol for the condition — the right questions, the right thresholds, the right escalation. The warmth is human; the rigor is clinical.
85% of patients pick up and engage — because it doesn't feel like a machine.
The programs
One platform. Every monitoring program.
RPM, RTM, chronic and behavioral care, post-op, ACCESS — every reimbursable program runs as a built-in call workflow, documented to the chart for attestation. Tap any card to see the steps.
In their words
The clinicians running these programs.
“Hana … captures the conversation in structured notes that go straight into the chart, and flags anyone who needs a same-day callback.”
“Getting elderly patients ready for surgery over the phone is nearly impossible — they don't pick up, they miss voicemails, and if they show up unprepared the case gets cancelled. HANA reaches them, walks them through everything, and flags whoever still isn't ready so we can step in.”
The adherence math
What does non-adherence cost your program?
Run the numbers for a sleep / DME program — the sharpest case for the device-less model.
Your sleep / DME program
Estimates only, for illustration. Assumes HANA Remote brings non-adherence to ~22%, its production figure. 46–83% of new CPAP patients fail Medicare's 90-day threshold today. Get a tailored assessment →
Patients kept adherent
That's roughly $1.4M/year in reimbursement that currently walks out the door.
Recovered with a phone call that actually works — non-adherence drops from 50% to ~22% in production.
By the numbers
Engagement you can bill against.
Audit-ready by default
Built for the audit you'll eventually get.
Remote care billing is under real scrutiny — OIG has published its remote-monitoring audit work, and DOJ has already settled its first remote-monitoring False Claims case. The four things an auditor asks for are the four things HANA records on every call, for every patient, whether or not anyone ever asks.
Every minute attributed to a named clinician
HANA's own call time is never counted as clinical time. Care-management minutes are recorded against the qualified staff member who did the work, with a timestamped record of what they reviewed and when they attested.
Every escalation reaches a qualified human
Clinical flags route to a named clinician, not a shared queue. The record shows who received it, when it was opened, and what was done — so "a clinician reviewed it" is a fact you can produce, not a claim you make.
Consent recorded on the call
Program consent is captured in the patient's own words at enrollment — the program, the date, and the cost-sharing disclosure, stored with the recording. It's the first thing an auditor asks for and the thing practices most often can't produce.
One-click audit export
Any month, any patient, any program: one export with transcripts, structured notes, time attribution, escalation trail, and attestations. Ready to hand to a payer, an auditor, or your counsel — without a chart-by-chart reconstruction.
We don't bill, and we don't generate clinical time. We produce the record that proves yours was real.
Three phases. You're live in 3 weeks.
How to get started with Hana.
PHASE 01
Pick the workflow.
The one that's costing you most — pre-built, or built around your protocols.
PHASE 02
Connect your EHR.
Direct, or 95+ systems via Redox. Hana reads the chart and your protocols first — patients are never asked what you already know.
PHASE 03
Go live — then it runs itself.
Your team tests it on a real line before a single patient is called. From there, Hana works the queue in the background — your team steps in only when it's flagged.
Most teams go live in 3 weeks.
Questions? Answers.
The things everyone asks.
Ready to run a monitoring program that actually works?