HANA Contact · Better than an IVR
Your phones answer themselves.
So your front desk can focus on care.
Book a demo →The problem
of calls are missed after hours. Each missed call is a missed patient.
Your front desk is the first thing patients experience. It's also the most overloaded part of your clinic.
Missed calls become missed appointments. Missed appointments become lost revenue. Your staff spends hours chasing patients, confirming appointments, collecting information, and leaving voicemails that nobody returns.
The average clinic misses 30% of calls after hours. Each missed call is a missed patient.
Your IVR sends them to voicemail.
HANA Contact resolves the call.
Phone trees, hold music, and callback voicemails leave most calls unresolved. HANA Contact answers, understands, and finishes the call — no human required.
% of inbound calls resolved without a human · voice AI vs. legacy phone systems
The missed-call math
How many calls slip through every month?
Every missed call is a patient who doesn't book. Here's what that leak looks like for you.
Your practice
Estimates only, for illustration. Assumes ~35% of missed calls would have booked a visit, and HANA recovers ~70% of them. Get a tailored assessment →
Calls you're missing
That's up to $2.5M/year in lost visits walking out the door.
HANA Contact answers every one of them — recovering roughly $1.8M/year your front desk can't get to today.
The five-step flow
From ringing phone to done — in five steps.
Sources
Inbound calls
Patient texts & SMS
Staff transfers
After-hours overflow
Outcomes
Fewer missed calls
Staff hours saved
Faster patient access
Answer
HANA answers on your existing phone lines the moment a patient reaches out — inbound calls, texts, staff transfers, and after-hours overflow. No hold music, no voicemail, no missed patient. It greets, listens, and stays on the line for as long as the patient needs.
Live on your existing phone lines
By the numbers
The front desk, running itself.
A tale of two front desks
HANA Contact vs. the status quo.
With HANA Contact
- Every call answered & handled — 24/7
- Staff focused on patients, not phones
- Automatic outbound follow-up & recall
- Structured notes written back to the EHR
- Any language, any time of day
Without
- Missed calls after hours and at lunch
- Staff pulled off care to answer phones
- Follow-ups tracked in spreadsheets
- Manual re-keying into the chart
- Limited to 9–5, English only
What clinics say.
In their words.
How we start
Three steps. You're live in 3 weeks.
Connect your lines
We plug HANA into your existing phone numbers and EHR — no rip-and-replace, no new hardware, no IT lift on your side.
Tailor your agent
We configure how HANA answers, routes, schedules, and documents — matched to your protocols, your specialties, and your workflows.
Go live
HANA starts answering on day one. A dedicated team monitors quality and tunes continuously as your call patterns shift.
Plugs into what you run
Your phone system. Your EHR. No rip-and-replace.
Telephony & phone systems
Keeps your numbers. Replaces your IVR.
HANA sits behind the lines you already have — cloud phone systems, SIP trunks, or plain analog. Forward the line or keep it as-is; either way, every call is answered in seconds.
No porting. No new hardware. Live in days.
EHR integrations
Reads the chart. Writes structured notes back.
Direct integrations with major EHRs, or through Redox and health-data networks to reach 150+ systems. HANA pulls patient context before it speaks — and documents the outcome when it hangs up.
The chart is current the moment the call ends.
Workflow automation
Your clinical protocols, already built in.
100+ call workflows, ready day one — across ortho, GI, behavioral health, and primary care. Turn on the one bleeding revenue first; add the rest as you go.
Questions? Answers.
The things everyone asks.
Ready to stop missing calls?
Book a demo — live in days.
Book a demo →HIPAA-compliant · BAA available · 150+ EHR integrations